Effective Date: October 6, 2025
Last Updated: October 6, 2025
Website: https://lemonrealm.io/
Contact Email: support@lemonrealm.io
At LemonRealm IPTV, customer satisfaction is our top priority.
We strive to deliver reliable, legal, and high-quality IPTV services to all our subscribers.
This Refund Policy explains the conditions under which refunds may be issued and outlines your rights as a LemonRealm IPTV customer.
By purchasing or using our IPTV services, you agree to the terms described in this Refund Policy.
We offer a 7-day refund guarantee for all new subscriptions purchased directly through our official website, https://lemonrealm.io/.
If, within the first 7 calendar days of your purchase, you experience technical issues that cannot be resolved by our support team, you may request a full refund.
To qualify, your issue must meet the criteria outlined below.
Refunds will be granted only under the following conditions:
Technical Issues:
You were unable to access or use the IPTV service due to a verified technical issue on our side (e.g., server outage, activation failure).
You contacted support@lemonrealm.io within the first 7 days to report the issue, and our technical team was unable to fix it.
Duplicate Payments:
If you were accidentally charged more than once for the same subscription, we will promptly refund the duplicate charge.
Non-Activation:
If your IPTV account or line was never activated within 48 hours of payment confirmation (excluding weekends or public holidays).
Refund Request Within 7 Days:
All refund requests must be submitted within 7 days of your initial purchase date.
Requests submitted after the 7-day period will not be eligible for refund.
Refunds will not be issued in the following situations:
You change your mind after the service has been activated and working properly.
The issue is related to your device, internet connection, router, or user setup.
You failed to follow the setup instructions provided by our support team.
You used an unauthorized third-party app or modified configuration that affected performance.
Your IPTV access was suspended due to misuse, account sharing, or violation of our Terms of Use.
The problem was caused by a VPN, firewall, or ISP blocking beyond our control.
You requested a refund after the 7-day period had passed.
We encourage all customers to contact our support team before requesting a refund so we can help troubleshoot and resolve any technical issues.
If you believe you are eligible for a refund under the conditions above, please follow these steps:
Contact Support:
Email us at support@lemonrealm.io with the subject line “Refund Request”.
Include Details:
In your email, please include:
Your full name
Date of purchase
Description of the issue you encountered
Device or app you are using
Verification and Response:
Our team will review your case and respond within 24–48 business hours.
We may request additional information to verify the issue or troubleshoot the problem before processing a refund.
Once approved, refunds will be processed through the same payment method used for the original transaction (e.g., credit card, PayPal, or other secure payment gateway).
Refund processing typically takes 3–10 business days, depending on your payment provider’s policies.
You will receive a confirmation email once your refund has been completed.
Please note that LemonRealm IPTV cannot control or accelerate the time it takes for your bank or payment platform to credit the refunded amount to your account.
In some cases, where the issue cannot be verified or is only partially service-related, LemonRealm IPTV may, at its discretion, issue:
A partial refund, or
A service credit or extension equal to the unused portion of your subscription.
This solution is often faster and helps customers continue enjoying the service without interruption.
We strongly discourage filing unauthorized payment disputes or chargebacks without contacting our support team first.
If you experience a technical issue or billing concern, please reach out to support@lemonrealm.io so we can resolve it directly and fairly.
Filing a chargeback without prior communication may result in:
Immediate suspension or termination of your IPTV account.
Blacklisting of your payment credentials from future purchases.
Delays in resolving legitimate refund requests.
We value fairness and transparency — and always aim to handle every situation with honesty and respect.
From time to time, LemonRealm IPTV may offer free or discounted trial accounts.
Trial accounts are provided for testing purposes only and are non-refundable once activated.
While we make every effort to maintain a stable, high-quality streaming experience, users acknowledge that:
Occasional buffering or temporary downtime may occur due to network congestion or third-party issues.
Channel line-ups may change depending on regional availability or licensing agreements.
These factors are inherent to all IPTV services and do not qualify for refunds unless the entire service becomes consistently unavailable.
To protect our platform and customers, LemonRealm IPTV reserves the right to:
Refuse refund requests that appear fraudulent or abusive.
Limit refund eligibility for repeated refund claims by the same user.
Require additional verification (such as proof of payment or device logs) before processing a refund.
We maintain detailed transaction records to ensure all refund claims are handled fairly and consistently.
LemonRealm IPTV may update this Refund Policy at any time to reflect changes in service terms, payment systems, or legal requirements.
Any updates will be published on this page with a revised “Last Updated” date.
Customers are encouraged to review this page periodically to stay informed about our current refund conditions.
If you have any questions, refund requests, or need assistance with billing issues, please contact our official support team:
LemonRealm IPTV
Email: support@lemonrealm.io
Website: https://lemonrealm.io/
We aim to respond quickly and resolve every request professionally within the shortest possible time.
By purchasing a subscription from LemonRealm IPTV, you acknowledge that:
You have read and understood this Refund Policy.
You agree to all its terms and conditions.
You understand that refunds are limited to the 7-day guarantee period and the eligibility criteria listed above.
Your satisfaction matters to us — and our support team is always ready to help ensure you get the best experience from LemonRealm IPTV.
